Question 1

How do I book a ride on GetTranzport?

Accepted Answer

Enter your pickup location, destination, travel date, and number of passengers on the homepage. You'll receive competitive offers from verified drivers. Choose the best offer, pay securely, and you're confirmed.

Question 2

Can I book a return trip?

Accepted Answer

Yes! When entering your trip details, click "Add return date" to book a round trip. You can book both legs with the same driver or choose different drivers for each direction.

Question 3

How far in advance can I book?

Accepted Answer

You can book up to 12 months in advance. For same-day bookings, we recommend booking at least 2 hours before your desired pickup time to allow drivers to respond.

Question 4

Can I book for someone else?

Accepted Answer

Absolutely. During checkout, you can enter the passenger's name and contact details. The driver will be briefed on who to expect at pickup.

Question 5

Can I modify my booking after confirmation?

Accepted Answer

Yes, you can modify pickup time, location, or passenger count up to 6 hours before departure, subject to driver availability. Go to "My Trips" and tap "Edit Booking" on the relevant trip.

Question 6

What happens if no driver accepts my trip?

Accepted Answer

If no driver accepts within 30 minutes, you'll be notified and given the option to adjust your trip details, increase your budget, or receive a full refund. Our team will also manually reach out to available drivers on your behalf.

Question 7

Can I request a specific driver I've used before?

Accepted Answer

Yes! After completing a trip, you can save a driver to your favourites. When booking your next trip, you can send a direct request to that driver first before opening it to all drivers.

Question 8

Is there a minimum trip distance?

Accepted Answer

There is no strict minimum distance, but GetTranzport is optimised for intercity and long-distance travel. For short city trips under 10km, ride-hailing apps may be more cost-effective.

Question 9

Can I add multiple stops to my journey?

Accepted Answer

Yes. When creating a booking, click "Add Stop" to include intermediate pickup or drop-off points. Each stop is shared with the driver in advance so they can plan the route accordingly.

Question 10

What vehicle types are available?

Accepted Answer

GetTranzport offers 10 vehicle classes: Economy, Comfort, Business, Premium, VIP, SUV, Van, Minibus, Bus, and Delivery. Vehicle class options depend on your route and driver availability.

Question 11

How does GetTranzport's pricing work?

Accepted Answer

GetTranzport uses a tender-based pricing model. You post your trip and verified drivers submit competitive bids. You choose the best combination of price, rating, and vehicle class. The price you agree to is the price you pay — no surge pricing, no hidden fees.

Question 12

Are there any additional fees?

Accepted Answer

The price shown includes the driver's fee and GetTranzport's service fee. There are no hidden charges. Tolls, parking, and border fees may apply on some routes and will be disclosed upfront.

Question 13

What currencies are accepted?

Accepted Answer

We accept payments in 80+ currencies. Your card will be charged in your local currency at the current exchange rate. We support credit/debit cards, PayPal, Apple Pay, and Google Pay.

Question 14

Is there a service fee on top of the driver's price?

Accepted Answer

GetTranzport charges a small platform service fee (typically 8–12% of the trip fare) which is included in the total price shown at checkout. There are no surprise charges after booking.

Question 15

Do prices change based on demand?

Accepted Answer

No. Unlike ride-hailing apps, GetTranzport does not use surge pricing. The price a driver quotes is fixed at the time of booking. You'll never pay more because of peak hours or high demand.

Question 16

Can I negotiate the price with a driver?

Accepted Answer

Yes. You can counter-offer a driver's bid through the in-app chat before confirming. Many drivers are open to negotiation, especially for longer routes or repeat bookings.

Question 17

Are there discounts for frequent travellers?

Accepted Answer

Yes. GetTranzport offers a loyalty programme where you earn points on every completed trip. Points can be redeemed for discounts on future bookings. Business accounts also receive volume-based pricing.

Question 18

What happens if the trip takes longer than expected?

Accepted Answer

If delays are caused by traffic or route changes requested by the passenger, the driver may apply a waiting time surcharge. This will be communicated before the trip starts and agreed upon in writing.

Question 19

What is the cancellation policy?

Accepted Answer

You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee of up to 50% of the trip cost. If the driver cancels, you receive a full refund.

Question 20

What if my flight is delayed?

Accepted Answer

For airport pickups, your driver monitors your flight in real time and adjusts their arrival accordingly. Up to 60 minutes of free waiting time is included. If your delay exceeds 60 minutes, contact support to reschedule at no extra charge.

Question 21

How do I get a refund?

Accepted Answer

Refunds are processed within 3–5 business days to your original payment method. For eligible cancellations, the full amount is returned. Partial refunds for late cancellations are processed within 7 days.

Question 22

What if the driver cancels my trip?

Accepted Answer

If a driver cancels, you receive a 100% refund immediately. GetTranzport will also automatically re-broadcast your trip to other available drivers and prioritise finding you a replacement as quickly as possible.

Question 23

Can I reschedule instead of cancelling?

Accepted Answer

Yes. You can reschedule a booking up to 6 hours before departure at no charge. Go to "My Trips", select the booking, and tap "Reschedule". The driver will be notified of the new time.

Question 24

What is the no-show policy?

Accepted Answer

If you do not show up at the agreed pickup point within 15 minutes of the scheduled time without contacting the driver, the trip may be marked as a no-show. No-show bookings are non-refundable.

Question 25

Can I cancel a trip that has already started?

Accepted Answer

Once a trip is in progress, cancellation is not available through the app. If you need to end the trip early, please communicate directly with the driver. Partial charges may apply based on distance already covered.

Question 26

How are drivers verified?

Accepted Answer

Every driver on GetTranzport undergoes criminal background screening, driving licence verification, vehicle roadworthiness inspection, and identity verification before being approved. Drivers are re-screened annually.

Question 27

What is SafeGuard™?

Accepted Answer

SafeGuard™ is GetTranzport's multi-layer safety system. It includes driver face-match verification at pickup, real-time GPS trip monitoring, in-app panic button with emergency response, and automatic trip recording.

Question 28

Can I share my trip with someone?

Accepted Answer

Yes. Once your trip starts, you can generate a shareable live tracking link from the app. Anyone with the link can follow your journey in real time — no app download required.

Question 29

What should I do in an emergency during a trip?

Accepted Answer

Press the red panic button in the app to immediately alert GetTranzport's emergency response team and share your live location. You can also call local emergency services. Our team will contact you within 60 seconds.

Question 30

Are vehicles inspected for roadworthiness?

Accepted Answer

Yes. All vehicles on the platform must pass a roadworthiness inspection before being approved. Drivers must submit updated inspection certificates annually, and random spot checks are conducted in key markets.

Question 31

What happens if I feel unsafe during a trip?

Accepted Answer

Use the in-app panic button or call our 24/7 safety hotline. You can also discreetly text "HELP" to our support number. GetTranzport will coordinate with local authorities and emergency services on your behalf.

Question 32

Is my personal data shared with drivers?

Accepted Answer

Drivers only see your first name, pickup location, and destination. Your phone number is masked through our communication system. Full personal details are never shared with drivers.

Question 33

What is the driver rating system?

Accepted Answer

After every trip, passengers rate their driver from 1 to 5 stars and can leave written feedback. Drivers with ratings below 4.0 are placed on a performance review. Drivers below 3.5 are suspended pending investigation.

Question 34

How do I become a GetTranzport driver?

Accepted Answer

Visit our For Drivers page and fill in the application form. You'll need a valid driving licence, vehicle registration, and insurance. Approval typically takes 24 hours.

Question 35

How do drivers get paid?

Accepted Answer

Earnings are transferred to your registered bank account within 24 hours of trip completion. There are no weekly or monthly payout delays.

Question 36

Can I drive in multiple countries?

Accepted Answer

Yes, if you hold the appropriate licences and documentation for each country. GetTranzport supports multi-country driver profiles for cross-border specialists.

Question 37

What commission does GetTranzport take from drivers?

Accepted Answer

GetTranzport charges drivers a platform commission of 10–15% per completed trip, depending on your tier. As you complete more trips and maintain high ratings, your commission rate decreases.

Question 38

Can I set my own prices?

Accepted Answer

Yes. Drivers submit their own bids for each trip. You decide what price to quote based on distance, fuel costs, and your schedule. GetTranzport provides fare guidance tools to help you price competitively.

Question 39

What documents do I need to register as a driver?

Accepted Answer

You'll need: a valid national driving licence, vehicle registration certificate, comprehensive vehicle insurance, a recent roadworthiness certificate, a national ID or passport, and a clear profile photo.

Question 40

Can I decline a trip after accepting it?

Accepted Answer

Drivers can cancel an accepted trip in exceptional circumstances (e.g., vehicle breakdown, medical emergency). Frequent cancellations negatively impact your driver score and may result in account suspension.

Question 41

Is there a minimum vehicle age requirement?

Accepted Answer

Vehicles must be no older than 10 years for Economy class and no older than 7 years for Business class. All vehicles must pass the roadworthiness inspection regardless of age.

Question 42

How do I handle cross-border trips?

Accepted Answer

For cross-border trips, ensure you have the correct international driving permit and vehicle cross-border permit for the destination country. GetTranzport provides a cross-border documentation checklist in the driver app.

Question 43

What payment methods are accepted?

Accepted Answer

GetTranzport accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and mobile money (M-Pesa, MTN MoMo, Airtel Money) in supported markets.

Question 44

Is it safe to save my card on GetTranzport?

Accepted Answer

Yes. Card details are encrypted and stored by our PCI-DSS compliant payment processor. GetTranzport never stores raw card numbers on our servers.

Question 45

When am I charged for a booking?

Accepted Answer

Payment is authorised at the time of booking but only captured once the trip is completed and confirmed. If the trip is cancelled within the free cancellation window, no charge is made.

Question 46

Can I pay in cash?

Accepted Answer

Cash payments are available in select markets where digital payment infrastructure is limited. If cash is available on your route, it will appear as a payment option at checkout.

Question 47

What if I was charged incorrectly?

Accepted Answer

Contact our support team within 7 days of the charge. We'll investigate and issue a correction or refund within 3 business days if an error is confirmed.

Question 48

Can I split the fare with other passengers?

Accepted Answer

Yes. After booking, you can generate a payment split link and share it with co-passengers. Each person pays their share directly through the app. The driver receives the full amount regardless.

Question 49

Do you offer invoices for business travel?

Accepted Answer

Yes. Business account holders receive itemised invoices for every trip, which can be downloaded from the dashboard and submitted for expense reimbursement. VAT invoices are available in supported countries.

GetTranzport — Long-Distance Ride-Hire & Airport Transfers Worldwide

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