How do I book a ride on GetTranzport?

Enter your pickup location, destination, travel date, and number of passengers on the homepage. You will receive competitive offers from verified drivers. Choose the best offer, pay securely, and you are confirmed.

How does GetTranzport pricing work?

GetTranzport uses a tender-based pricing model. You post your trip and verified drivers submit competitive bids. You choose the best combination of price, rating, and vehicle class. The price you agree to is the price you pay — no surge pricing, no hidden fees.

What is the cancellation policy?

You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee of up to 50% of the trip cost. If the driver cancels, you receive a full refund.

How are drivers verified on GetTranzport?

Every driver on GetTranzport undergoes criminal background screening, driving licence verification, vehicle roadworthiness inspection, and identity verification before being approved. Drivers are re-screened annually.

What payment methods are accepted?

GetTranzport accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and mobile money (M-Pesa, MTN MoMo, Airtel Money) in supported markets.

How do I become a GetTranzport driver?

Visit our For Drivers page and fill in the application form. You will need a valid driving licence, vehicle registration, and insurance. Approval typically takes 24 hours.

What is SafeGuard on GetTranzport?

SafeGuard is GetTranzport multi-layer safety system. It includes driver face-match verification at pickup, real-time GPS trip monitoring, in-app panic button with emergency response, automatic trip recording, and masked communication channels.

How does the GetTranzport loyalty programme work?

You earn points on every completed trip. Points can be redeemed for discounts on future bookings. Higher tiers unlock priority driver matching, free rescheduling, and exclusive offers.

What currencies are accepted on GetTranzport?

We accept payments in 80+ currencies. All fare rates are stored in US Dollars as the base currency and converted to your local currency using real-time exchange rates at the time of booking. We support credit and debit cards, PayPal, Apple Pay, and Google Pay.

What if my flight is delayed for an airport pickup?

For airport pickups, your driver monitors your flight in real time and adjusts their arrival accordingly. Up to 60 minutes of free waiting time is included. If your delay exceeds 60 minutes, contact support to reschedule at no extra charge.

Can I share my trip location with someone?

Yes. Once your trip starts, you can generate a shareable live tracking link from the app. Anyone with the link can follow your journey in real time — no app download required.

How do drivers get paid on GetTranzport?

Earnings are transferred to your registered bank account within 24 hours of trip completion. There are no weekly or monthly payout delays. You can also request instant payout for a small fee.