Module 1: Login & Account Access
GetTranzport uses a single authentication flow for both new passenger sign-up and existing passenger login. The same login/OTP screens apply to each.
Login methods
- Continue with Google Account
- Continue with Email Address
- Continue with Phone Number
Steps
- Open the GetTranzport Web App or Mobile App
- Select one login method (Google, Email, or Phone)
- Enter the required credential
- Click "Request Login Code"
- Enter the 6-digit OTP sent to you
- Click "Verify"
System behaviour
- If the credential is new → a passenger account is automatically created
- If the credential already exists → you are logged into the existing account
- No password is created or stored
Module 2: Create a Ride or Delivery Request
Ride types available
- Ride / Km (distance-based rides)
- Ride / Hr (hourly rides)
- Delivery / Kg (parcel delivery)
Your actions
- Select ride type (Ride/Km, Ride/Hr, or Delivery/Kg)
- Enter pickup location
- Enter drop-off location
- Select pickup date and time
- Select number of passengers or parcel weight
- Select preferred vehicle type (if applicable)
- Submit ride or delivery request
What happens next
Your request is broadcast to drivers whose pickup area matches the request location, vehicle type matches the request, and availability is active.
Module 3: Driver Offers & Selection
After you submit a request, multiple drivers may submit fare offers. Each offer shows driver name, vehicle details, vehicle type, and the offered fare price.
Your actions
- Review all driver offers carefully
- Compare price, vehicle type, and driver profile
- Select one preferred driver
What happens next
The selected driver moves into Scheduled Ride. Other driver offers are automatically closed.
Module 4: Payment & Ride Confirmation
Payment methods
- Stripe (card payment)
- PayPal (PayPal account login)
Your actions
- Confirm selected driver
- Proceed to payment
- Complete payment using Stripe or PayPal
After payment
- Payment confirmation instantly confirms the ride and locks ride details
- In-app call and chat are activated
- Ride status becomes "Confirmed" immediately after successful payment
Module 5: Communication with Driver
Channels
- In-app Call
- In-app Chat Messenger
Rules
- Communication becomes available only after payment
- All calls and chats are free of charge, secure, and logged for safety and support
Best practice
Use chat for pickup confirmations; use call for urgent coordination.
Module 6: Ride Lifecycle (Passenger View)
Scheduled Ride
Ride is booked and confirmed; awaiting pickup time.
In Progress
Ride status changes to "In Progress" when the driver starts the trip. You can track ride progress.
Completed Ride
Ride completes when you reach the booked destination. It moves to Completed Rides history.
Cancelled Ride
Any ride cancelled before the scheduled time appears in Completed Rides for record purposes.
Module 7: Ratings & Reviews
After ride completion, you are prompted to rate the driver using star ratings and leave optional written feedback.
Ratings affect the driver's performance score; your feedback helps improve service quality.
Module 8: Payments & Receipts
You can view completed payments, ride receipts, and the payment method used.
Receipts include
- Pickup and drop-off details
- Fare paid
- Date and time
- Payment reference
Module 9: Notifications
Notification alerts include driver offers received, ride confirmation, driver arrival updates, and ride completion alerts.
Keep notifications ON to avoid missing updates.
Module 10: Profile & Settings
- Profile management — Update personal information and contact details. All passenger data is securely encrypted.
- Other options — Logout, app version display
Important Passenger Notes
- Always review driver offers carefully before selection
- Ensure payment is completed to confirm your ride
- Use in-app communication for safety
- Provide honest ratings after each ride