How do I book a ride on GetTranzport?

Enter your pickup location, destination, travel date, and number of passengers on the homepage. You will receive competitive offers from verified drivers. Choose the best offer, pay securely, and you are confirmed.

How does GetTranzport pricing work?

GetTranzport uses a tender-based pricing model. You post your trip and verified drivers submit competitive bids. You choose the best combination of price, rating, and vehicle class. The price you agree to is the price you pay — no surge pricing, no hidden fees.

What is the cancellation policy?

You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee of up to 50% of the trip cost. If the driver cancels, you receive a full refund.

How are drivers verified on GetTranzport?

Every driver on GetTranzport undergoes criminal background screening, driving licence verification, vehicle roadworthiness inspection, and identity verification before being approved. Drivers are re-screened annually.

What payment methods are accepted?

GetTranzport accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and mobile money (M-Pesa, MTN MoMo, Airtel Money) in supported markets.

How do I become a GetTranzport driver?

Visit our For Drivers page and fill in the application form. You will need a valid driving licence, vehicle registration, and insurance. Approval typically takes 24 hours.

What is SafeGuard on GetTranzport?

SafeGuard is GetTranzport multi-layer safety system. It includes driver face-match verification at pickup, real-time GPS trip monitoring, in-app panic button with emergency response, automatic trip recording, and masked communication channels.

How does the GetTranzport loyalty programme work?

You earn points on every completed trip. Points can be redeemed for discounts on future bookings. Higher tiers unlock priority driver matching, free rescheduling, and exclusive offers.

What currencies are accepted on GetTranzport?

We accept payments in 80+ currencies. All fare rates are stored in US Dollars as the base currency and converted to your local currency using real-time exchange rates at the time of booking. We support credit and debit cards, PayPal, Apple Pay, and Google Pay.

What if my flight is delayed for an airport pickup?

For airport pickups, your driver monitors your flight in real time and adjusts their arrival accordingly. Up to 60 minutes of free waiting time is included. If your delay exceeds 60 minutes, contact support to reschedule at no extra charge.

Can I share my trip location with someone?

Yes. Once your trip starts, you can generate a shareable live tracking link from the app. Anyone with the link can follow your journey in real time — no app download required.

How do drivers get paid on GetTranzport?

Earnings are transferred to your registered bank account within 24 hours of trip completion. There are no weekly or monthly payout delays. You can also request instant payout for a small fee.

How do I book a ride on GetTranzport?

Enter your pickup location, destination, travel date, and number of passengers on the homepage. You'll receive competitive offers from verified drivers. Choose the best offer, pay securely, and you're confirmed.

Can I book a return trip?

Yes! When entering your trip details, click "Add return date" to book a round trip. You can book both legs with the same driver or choose different drivers for each direction.

How far in advance can I book?

You can book up to 12 months in advance. For same-day bookings, we recommend booking at least 2 hours before your desired pickup time to allow drivers to respond.

Can I book for someone else?

Absolutely. During checkout, you can enter the passenger's name and contact details. The driver will be briefed on who to expect at pickup.

Can I modify my booking after confirmation?

Yes, you can modify pickup time, location, or passenger count up to 6 hours before departure, subject to driver availability. Go to "My Trips" and tap "Edit Booking" on the relevant trip.

What happens if no driver accepts my trip?

If no driver accepts within 30 minutes, you'll be notified and given the option to adjust your trip details, increase your budget, or receive a full refund. Our team will also manually reach out to available drivers on your behalf.

Can I request a specific driver I've used before?

Yes! After completing a trip, you can save a driver to your favourites. When booking your next trip, you can send a direct request to that driver first before opening it to all drivers.

Is there a minimum trip distance?

There is no strict minimum distance, but GetTranzport is optimised for intercity and long-distance travel. For short city trips under 10km, ride-hailing apps may be more cost-effective. We also offer local Winnipeg and Manitoba transfers.

Can I add multiple stops to my journey?

Yes. When creating a booking, click "Add Stop" to include intermediate pickup or drop-off points. Each stop is shared with the driver in advance so they can plan the route accordingly.

What vehicle types are available?

GetTranzport offers 10 vehicle classes: Economy, Comfort, Business, Premium, VIP, SUV, Van, Minibus, Bus, and Delivery. Vehicle class options depend on your route and driver availability.

Can I schedule recurring trips?

Yes. The Scheduled Trips feature lets you set up weekly or monthly recurring rides (for example, a weekly commute or regular airport run). You can manage all scheduled trips from your dashboard and pause or cancel individual occurrences at any time.

What is the Commuter Pass?

The Commuter Pass is a subscription plan for passengers who book the same route regularly. It offers discounted fares, priority driver matching, and flexible rescheduling. Available on select high-traffic routes.

How does weather affect my booking?

Our weather-aware system monitors conditions along your route. If severe weather is forecast, you'll receive a notification with options to reschedule, adjust your pickup time, or cancel with a full refund. Drivers also receive weather alerts for safer travel planning.

How does GetTranzport's pricing work?

GetTranzport uses a tender-based pricing model. You post your trip and verified drivers submit competitive bids. You choose the best combination of price, rating, and vehicle class. The price you agree to is the price you pay — no surge pricing, no hidden fees.

Are there any additional fees?

The price shown includes the driver's fee and GetTranzport's service fee. There are no hidden charges. Tolls, parking, and border fees may apply on some routes and will be disclosed upfront.

What currencies are accepted?

We accept payments in 80+ currencies. All fare rates are stored in US Dollars (USD) as the base currency and converted to your local currency using real-time exchange rates at the time of booking. We support credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is there a service fee on top of the driver's price?

GetTranzport charges a small platform service fee (typically 8–12% of the trip fare) which is included in the total price shown at checkout. There are no surprise charges after booking.

Do prices change based on demand?

No. Unlike ride-hailing apps, GetTranzport does not use surge pricing. The price a driver quotes is fixed at the time of booking. You'll never pay more because of peak hours or high demand.

Can I negotiate the price with a driver?

Yes. You can counter-offer a driver's bid through the in-app chat before confirming. Many drivers are open to negotiation, especially for longer routes or repeat bookings.

Are there discounts for frequent travellers?

Yes. GetTranzport offers a loyalty programme where you earn points on every completed trip. Points can be redeemed for discounts on future bookings. Business accounts also receive volume-based pricing. The Commuter Pass offers additional savings on regular routes.

What happens if the trip takes longer than expected?

If delays are caused by traffic or route changes requested by the passenger, the driver may apply a waiting time surcharge. This will be communicated before the trip starts and agreed upon in writing.

How does the split fare feature work?

After booking, you can generate a payment split link and share it with co-passengers. Each person pays their share directly through the app using their own payment method. The driver receives the full amount regardless. Splitting is free — no extra fees.

What is the cancellation policy?

You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee of up to 50% of the trip cost. If the driver cancels, you receive a full refund.

What if my flight is delayed?

For airport pickups, your driver monitors your flight in real time and adjusts their arrival accordingly. Up to 60 minutes of free waiting time is included. If your delay exceeds 60 minutes, contact support to reschedule at no extra charge.

How do I get a refund?

Refunds are processed within 5–10 business days to your original payment method. For eligible cancellations, the full amount is returned. Partial refunds for late cancellations are processed within 7 days.

What if the driver cancels my trip?

If a driver cancels, you receive a 100% refund immediately. GetTranzport will also automatically re-broadcast your trip to other available drivers and prioritise finding you a replacement as quickly as possible.

Can I reschedule instead of cancelling?

Yes. You can reschedule a booking up to 6 hours before departure at no charge. Go to "My Trips", select the booking, and tap "Reschedule". The driver will be notified of the new time.

What is the no-show policy?

If you do not show up at the agreed pickup point within 15 minutes of the scheduled time without contacting the driver, the trip may be marked as a no-show. No-show bookings are non-refundable.

Can I cancel a trip that has already started?

Once a trip is in progress, cancellation is not available through the app. If you need to end the trip early, please communicate directly with the driver. Partial charges may apply based on distance already covered.

How are drivers verified?

Every driver on GetTranzport undergoes criminal background screening, driving licence verification, vehicle roadworthiness inspection, and identity verification before being approved. Drivers are re-screened annually.

What is SafeGuard™?

SafeGuard™ is GetTranzport's multi-layer safety system. It includes driver face-match verification at pickup, real-time GPS trip monitoring, in-app panic button with emergency response, automatic trip recording, and masked communication channels.

Can I share my trip with someone?

Yes. Once your trip starts, you can generate a shareable live tracking link from the app. Anyone with the link can follow your journey in real time — no app download required.

What should I do in an emergency during a trip?

Press the red panic button in the app to immediately alert GetTranzport's emergency response team and share your live location. You can also call local emergency services. Our team will contact you within 60 seconds.

Are vehicles inspected for roadworthiness?

Yes. All vehicles on the platform must pass a roadworthiness inspection before being approved. Drivers must submit updated inspection certificates annually, and random spot checks are conducted in key markets.

What happens if I feel unsafe during a trip?

Use the in-app panic button or call our 24/7 safety hotline. You can also discreetly text "HELP" to our support number. GetTranzport will coordinate with local authorities and emergency services on your behalf.

Is my personal data shared with drivers?

Drivers only see your first name, pickup location, and destination. Your phone number is masked through our communication system. Full personal details are never shared with drivers.

What is the driver rating system?

After every trip, passengers rate their driver from 1 to 5 stars and can leave written feedback. Drivers with ratings below 4.0 are placed on a performance review. Drivers below 3.5 are suspended pending investigation.

What is the Trust Score?

The Trust Score is a comprehensive driver rating based on passenger feedback, on-time performance, cancellation rate, vehicle condition, and safety record. It is visible to passengers when choosing a driver and helps ensure quality service.

How does the loyalty programme work?

You earn points on every completed trip — the more you travel, the more you earn. Points can be redeemed for discounts on future bookings. Higher tiers unlock priority driver matching, free rescheduling, and exclusive offers.

GetTranzport — Long-Distance Ride-Hire & Airport Transfers Worldwide

GetTranzport — Long-Distance Ride-Hire Worldwide

GetTranzport is the world's first dedicated platform for long-distance passenger transfers. We connect travellers with thoroughly vetted professional drivers who specialise in city-to-city journeys, airport pick-ups and drop-offs, across-state commutes, and cross-border transfers across more than 180 countries.

Our Services

City-to-City Rides — Direct private transfers between cities with fixed, upfront pricing.
Airport Transfers — Meet & greet at arrivals with flight tracking and up to 60 minutes of free waiting time.
Cross-Border Transfers — Seamless international journeys with experienced drivers who handle border formalities.
VIP & Executive — Premium vehicles and professionally dressed chauffeurs for discerning travellers.
Group & Minibus — Vehicles from 8 to 50+ seats for teams, families, and events.
Delivery — Weight-based cargo delivery from 1 kg to 5,000 kg with transparent per-kg pricing.

How It Works

Enter your route and travel details.
Receive competitive offers from verified drivers.
Compare prices, ratings, and vehicle classes.
Book securely and track your ride in real time.

Trust & Safety

Every driver on our platform undergoes identity verification, background checks, vehicle inspection, and ongoing performance monitoring. Passengers can track their ride in real time and trigger an SOS alert in the unlikely event of an emergency.