OPERATIONS ARTICLES.

ARTICLE 1: SERVICE DEFINITION & SCOPE OF OPERATIONS

1.1 About the Platform

GetTranzport.com is a digital marketplace connecting passengers with licensed, verified long-distance drivers for intercity, airport, and regional transport.

1.2 Nature of Service (Updated)

GetTranzport.com provides a comprehensive suite of long-distance transport services through a technology-driven marketplace:

  • Instant-Response Ride-Hiring Booking – Enables immediate booking and real-time matching with available drivers for urgent or time-sensitive trips.
  • Pre-Booked Long-Distance Rides – Schedule trips hours or days in advance.
  • Airport Transfer Services – Door-to-door airport pickups with additional waiting time.
  • Chauffeur & Executive Services – Premium and corporate travel arrangements.
  • Shared Long-Distance Rides – Carpool options to reduce cost.
  • Interstate & Cross-Border Travel – Where legally permissible.
  • Luggage, Parcel, and Light Cargo Transport – For approved items.

ARTICLE 2: PASSENGER RESPONSIBILITIES

Passengers must provide accurate trip details, follow safety rules, respect the driver and vehicle, and avoid prohibited conduct such as abuse, intoxication, or illegal transport requests.

ARTICLE 3: DRIVER RESPONSIBILITIES

Drivers must maintain valid licenses, keep vehicles clean and safe, arrive on time, avoid unsafe driving, and provide professional service. Unacceptable conduct includes harassment, price renegotiation, reckless driving, and discrimination.

ARTICLE 4: BOOKING PROCESS

Includes instant bookings, scheduled bookings, shared rides, airport requests, and corporate bookings. Bookings are confirmed upon driver acceptance.

ARTICLE 5: PRICING, FEES & PAYMENTS

Fares are determined between passengers and drivers. May include base rate, distance, time, tolls, luggage fees, and night surcharges. Payments may be card, wallet, or corporate billing.

ARTICLE 6: WAITING TIME & DELDELAYS

Drivers allow 15 minutes free waiting for city pickups and 60 minutes for airport pickups. Excess waiting may incur fees.

ARTICLE 7: CANCELLATION & REFUNDS

Passenger and driver cancellation policies apply. Passenger no-shows are non-refundable. Driver no-shows result in penalties.

ARTICLE 8: SAFETY & SECURITY

Includes driver verification, vehicle inspections, GPS tracking, and emergency protocols.

ARTICLE 9: VEHICLE STANDARDS

Vehicles must be clean, insured, and roadworthy. Accepted types include sedans, SUVs, vans, and executive vehicles.

ARTICLE 10: LUGGAGE RULES

Passengers must declare luggage accurately. Hazardous or illegal items are prohibited.

ARTICLE 11: RATING SYSTEM

Both drivers and passengers are rated based on professionalism, safety, and communication.

ARTICLE 12: DISPUTE RESOLUTION

Disputes may be submitted within 48 hours and are handled using GPS logs, chat records, and evidence review.

ARTICLE 13: DATA PRIVACY

User data is encrypted and protected. Contact details are shared only for trip execution.

ARTICLE 14: FORCE MAJEURE

Covers natural disasters, severe weather, road closures, and emergencies.

ARTICLE 15: PLATFORM RIGHTS

GetTranzport may suspend users or drivers for fraud, repeated cancellations, safety violations, or illegal activities.

ARTICLE 16: POLICY UPDATES

The platform may revise terms at any time. Continued use implies acceptance.